Joss Technology is dedicated to providing a reliable and consistent support to our customers. Our team of technical and functional experts is trained to process any and all client requests. Priority and emergency levels are defined in our Service Level Agreement that guarantees complete customer satisfaction.

All our clients have access to our Web-based helpdesk platform available 24*7. This interface includes:

  • A real-time summary of all pending activities with their ticket number and current status
  • A tracking log of all discussions related to a ticket
  • Ability to upload documents such as screenshots or data samples that provide more information on how to reproduce a potential issue
  • Custom reports generated on demand of all client requests
  • A live chat area with our support team